Your time clocks, back online — fast.
Need help right now? Email tech.support@accu-time.com to open a ticket, or call 1-877-212-6922 (US) / +44 2920 885599 (EMEA & APAC).
Every email creates a support ticket automatically — no forms or portal logins required. Workday, Oracle, SAP, Legion integration customers: use customercare@accu-time.com for TimeCom tickets.
Choose your support route
Three teams, one goal: keeping your time and attendance systems running. Select the route that matches your region or integration.
Route 01 · Americas
US & Americas Support
Technical support for all Accu-Time clocks and software across North, Central, and South America.
Ticket
Phone
Office
Accu-Time Systems (Americas)
20-B International Drive
Windsor, CT 06095, USA
Route 02 · EMEA & APAC
UK, Europe & Asia-Pacific Support
Regional support from our UK office for customers across Europe, the Middle East, Africa, and Asia-Pacific.
Ticket
Phone
Accu-Time Systems (EMEA & APAC)
C1 Caerphilly Business Park, Van Road
Caerphilly, CF83 3ED, UK
Route 03 · TimeCom
Workday, Oracle, Legion Integrations
Dedicated support for TimeCom for Workday, Oracle, Legion and other TimeCom customers integrations.
Ticket
Phone
Accu-Time Systems (Americas)
20-B International Drive
Windsor, CT 06095, USA
Open a ticket in three steps
No portal login needed — your email is the ticket.
Email the support team
Send your issue to tech.support@accu-time.com (or customercare@accu-time.com for Workday/Oracle). A ticket is created the moment it arrives.
Include your clock details
Model, serial number, and a short description of what's happening. Photos and error messages help our engineers diagnose faster.
Work with a support engineer
A support engineer picks up your ticket and works it with you until it's resolved.